At any time, you can check what personal information SEABOATER has about you, furthermore at any time you have the right to be forgotten. Meaning that you can ask to delete any or all of your information which SEABOATER holds. Different people have different concerns regarding privacy. Our duty is to be clear about what information we collect and what we do with it. You then have the right to decide what is optimal for you and instruct us accordingly.
From the minute you interact with us, whether over the phone, or via email, or using online forms on our webpage – we gather information about you. This is done for our analytical and informational purposes and to optimize your search and user experience. The details are explained below. If, at any time, something is unclear to you, or if you would like more explanation, please contact us and ask without hesitation.
1. How we collect information about our clients and visitors
2. What information we collect
3. How we use the information collected
4. Where we store information collected
5. Who we share information with
6. Accessing and updating your personal information
These are the major problems for ordinary individuals who normally need to rent a boat.
1. HOW WE COLLECT INFORMATION:
We gather information through many different channels of enquiry and communication with us.
Telephone: When calling us to get a quote or make an enquiry, we will need some basic information from you: contact details and time table requirements for your booking. We will enter the given contact details (name, email address and phone numbers) into our booking system so we can generate and send our offer to you.
Email: Upon receiving an email enquiry, we will enter the given contact details (name, email address and phone numbers) into our booking system so we can generate and send our offer to you.
Website: To improve the user experience on our web page, we use data analytics tools which track the pages visited, clicks and searches taken, devices used (cell phone, tablet or computer) and source of the visit (google search, adsense, facebook etc). Your identity is not saved at this point, except the city from which you are visiting. Only upon entering the information into the web page forms will we be able to connect the user with a recorded website visit. Information can be submitted through several methods.
2. WHAT INFORMATION WE GATHER
Depending on your level interaction with us, we will gather and store various types information. For example, an get-a-quote form will require less information than a booking. In order to book a boat with us we will need to collect far more detailed personal information from you which is required both by us and our suppliers.
Personal information of a minor.
We aim to minimise the collection of information regarding minors. All information we do collect is reasonable and necessary to participate in the end product. It is usually limited to the advanced passenger information required by our suppliers: name, date of birth and passport details. We do not require contact details. Parents may review the personal information about their child collected by SEABOATER as outlined in the rest of this policy. At any time they may ask for its deletion by contacting SEABOATER. Parents may also agree to the collection and use of their child’s information, but still not allow its disclosure to third parties.
3. HOW WE USE INFORMATION GATHERED
The service we provide to our customers requires the collation of some personal information, principally about your identity (passport details, contact details etc). We are very much aware of the responsibility this carries, and so wish to offer you reassurance regarding the use of this information.
The two principal uses of your information can be divided into:
– Operational requirements
At this point we would like to make it clear that at no point would we ever sell your personal information or pass it to a third party for the purposes of advertising. Our customer database is one of our most valuable assets, which we therefore protect with utter care. We may choose to send you content from a third party which we have elected as being of interest to our customers, however this would be via our agreed channels – such as our newsletter.
This information will be used to build a customer profile for you, to which we can allocate bookings. Meaning, we are using the information to register a transaction, communicate it with you and facilitate the delivery of the charter with the operator. SEABOATER may use the information provided by you to contact you about your booking then. We elaborate on the interaction with the operator in section 5 of this policy.
4. WHERE WE STORE INFORMATION
Depending on your level of interaction with SEABOATER, we will gather and store various types information. For example, an enquiry will require less information – and therefore storage – than a booking. In order to book a charter with us we will need to collect far more detailed personal information from you which is required both by us and our suppliers.
Some of our services, notably emails and data storage, are provided by external suppliers. These may process and store personal information on their servers in many countries around the world. They may process and store your personal information on a server located outside the country where you live. We do however select the most trustworthy names with which to work (Microsoft, Google, Dropbox…).
5. WHO WE SHARE INFORMATION WITH
We must share your information with certain parties so as to ensure we can provide the best possible service. We only share your information when and where necessary. This will range from SEABOATER to the fleet operators.
Below are explanations of why we share this information.
Staff: Your user details are managed for you by a domain administrator; an employee of our company. Your domain administrator is there to provide user support to you. You will have access to your personal details and the information contained within it (including your email and other data).
Your domain administrator may be able to:
– access or retain information stored
– amend the information if the order is changed
– receive your personal information in order to satisfy applicable law, regulation, legal process or enforceable governmental request.
The staff also need access to the booking information so that the booking process can be completed. The Staff will also require access should a complaint be made and a resolution be required.
Service Providers: In order for us to get a better understanding of how you use our website and services we use third party companies. This ranges from our IT provider, analytics companies, pay per click (PPC) and Newsletter provider.
For legal reasons: On some occasions your information must be shared with local authorities such as the Port Police, Marinas and harbour officials. This can be for a number of reasons and depends on the situation, however would usually be because of additional paperwork required or reported incidents.
How we share it: We work with a number of online charter booking information systems and e-mailable forms. This really depends on how advanced the supplier bookings systems are and which fleet operator you are booked with. In cases where we are transferring your information to suppliers via email, our accounts are covered by extra security measures (two step verification). Any information stored by third party booking systems require encrypted log in.
What steps have we taken to ensure your information is safe with third parties?
6. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
Whenever you use our services, our goal is to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.
We aim to maintain our services in a manner that protects information from accidental or malicious destruction.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you have agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell your personal information to third parties unless we have your permission. We will not disclose your information unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at email@example.com
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect .By accessing this site, you signify your acceptance of these conditions.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the data protection and privacy of any information which you provide while visiting such sites as they are not covered by this privacy statement. You should exercise caution and look at the privacy statement applicable to the each website in question.
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The information contained in this website is for general information purposes only. The information is provided by SEABOATER and while we try to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related photos contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
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